SecureCloud IQ Privacy Policy

Effective Date: July 31, 2025
Last Updated: July 31, 2025

1. INFORMATION WE COLLECT

1.1 Personal Information

  • Name, email address, phone number, and business information
  • Payment information and billing details
  • Government-issued ID for identity verification
  • AWS certification details and professional credentials
  • Profile photos and portfolio materials

1.2 Usage Information

  • Platform activity, messages, and communications
  • Device information, IP addresses, and browser data
  • Location data and access logs
  • Performance metrics and analytics data

1.3 Third-Party Information

  • Information from AWS certification verification services
  • Payment processor data from Stripe and banking partners
  • Social media profile information (if connected)
  • Background check and identity verification results

2. HOW WE USE YOUR INFORMATION

We use collected information to:

  • Provide and improve platform services
  • Process payments and maintain escrow accounts
  • Verify identity and prevent fraud
  • Send notifications and marketing communications
  • Comply with legal obligations and enforce our Terms
  • Analyze usage patterns and optimize platform performance
  • Facilitate connections between customers and experts

3. INFORMATION SHARING

3.1 We Share Information With:

  • Other platform users as necessary for transactions
  • Payment processors and financial institutions
  • Identity verification and background check services
  • Cloud service providers (AWS)
  • Legal authorities when required by law
  • Business partners for marketing and analytics

3.2 We May Share Information:

  • In connection with business transfers or acquisitions
  • To protect our rights and prevent illegal activity
  • With your explicit consent
  • In aggregated, anonymized form for research

4. DATA RETENTION

  • We retain personal information for as long as your account is active
  • Financial records are kept for 7 years for tax and legal compliance
  • Communications may be retained indefinitely for dispute resolution
  • Deleted accounts may have data retained for up to 2 years
  • We may retain information longer if required by law

5. YOUR RIGHTS

5.1 You May:

  • Access and update your personal information
  • Request deletion of your data (subject to legal requirements)
  • Opt out of marketing communications
  • Request data portability in machine-readable format

5.2 Limitations:

  • We may retain data for legal, security, or business purposes
  • Some data cannot be deleted due to escrow and payment obligations
  • Identity verification information must be retained for compliance

6. SECURITY MEASURES

  • Industry-standard encryption for data transmission and storage
  • Multi-factor authentication and access controls
  • Regular security audits and penetration testing
  • Employee training on data protection practices
  • Incident response procedures for data breaches

7. COOKIES AND TRACKING

  • We use cookies for authentication, preferences, and analytics
  • Third-party services may place cookies for advertising and analytics
  • You can control cookie settings through your browser
  • Some platform features may not work without cookies

8. INTERNATIONAL DATA TRANSFERS

  • Data is processed and stored in the United States
  • We may transfer data to other countries for business operations
  • Transfers comply with applicable data protection laws
  • By using our platform, you consent to international transfers

9. CHILDREN'S PRIVACY

  • Our platform is not intended for users under 18 years
  • We do not knowingly collect information from minors
  • If we discover minor's data, we will delete it promptly
  • Parents may contact us to request deletion of minor's information

10. CALIFORNIA PRIVACY RIGHTS

California residents have additional rights under CCPA:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale of personal information
  • Right to non-discrimination for exercising privacy rights

11. EUROPEAN PRIVACY RIGHTS

EU residents have rights under GDPR:

  • Right of access, rectification, and erasure
  • Right to data portability and restriction of processing
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge complaints with supervisory authorities

12. MARKETING COMMUNICATIONS

  • We may send promotional emails and notifications
  • You can opt-out using unsubscribe links or account settings
  • We may still send transactional and service-related messages
  • We may use your information for targeted advertising

13. POLICY CHANGES

  • We may update this Privacy Policy at any time
  • Changes will be posted on our platform with updated date
  • Continued use constitutes acceptance of changes
  • Material changes may be communicated via email

14. THIRD-PARTY SERVICES

  • Our platform integrates with third-party services
  • Third parties have their own privacy policies
  • We are not responsible for third-party privacy practices
  • Review third-party policies before using their services

15. DATA BREACH NOTIFICATION

  • We will notify users of significant data breaches
  • Notifications will be made within 72 hours when possible
  • We will provide information about the breach and remedial actions
  • We may delay notification if requested by law enforcement

16. CONTACT INFORMATION

For privacy-related questions or requests:

  • Email: privacy@securecloud-iq.com
  • Address: CloudSec LLC, 18384 Governor Dr, Ruther Glen, VA - 221546
  • Phone: + (1) 571 677 2959

For EU residents, our Data Protection Officer can be reached at: dpo@securecloud-iq.com

BY USING SECURECLOUD IQ, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY.