SecureCloud IQ Terms of Service

Effective Date: July 31, 2025
Last Updated: July 31, 2025

1. ACCEPTANCE OF TERMS

By accessing or using SecureCloud IQ ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Platform. CloudSec LLC ("Company," "we," "us," or "our") reserves the right to modify these Terms at any time without prior notice.

2. PLATFORM DESCRIPTION

SecureCloud IQ is a marketplace connecting customers with AWS-certified experts and consulting firms. We provide escrow services, dispute resolution, and platform infrastructure but are not a party to agreements between customers and experts.

3. USER ACCOUNTS AND ELIGIBILITY

  • Users must be 18+ years old and legally capable of entering contracts
  • One account per user/entity; multiple accounts may result in termination
  • You are responsible for account security and all activities under your account
  • We may suspend or terminate accounts at our sole discretion without notice
  • False information during registration may result in immediate termination

4. PAYMENT TERMS AND ESCROW

4.1 Platform Fees

  • Customers pay no platform fee on all transactions
  • Experts pay a 7.5% platform fee on all earnings
  • Payment processing fees are additional and non-refundable
  • All fees are subject to change with 30 days notice

4.2 Escrow Services

  • All payments must go through our escrow system
  • We hold funds until work completion or dispute resolution
  • Direct payments between users are prohibited and may result in termination
  • We may charge additional fees for extended escrow periods (30+ days)

4.3 Refunds and Disputes

  • Refunds are at our sole discretion after dispute review
  • Dispute resolution decisions are final and binding
  • We may retain up to 10% of disputed amounts as administrative fees
  • Chargebacks may result in immediate account suspension

5. PROHIBITED ACTIVITIES

Users may not:

  • Circumvent platform fees or payment systems
  • Share contact information to conduct business off-platform
  • Post false, misleading, or fraudulent content
  • Violate any applicable laws or regulations
  • Interfere with platform operations or security
  • Create multiple accounts or use automated systems
  • Engage in any activity that harms our business interests

6. INTELLECTUAL PROPERTY

  • We own all platform content, design, and functionality
  • Users grant us unlimited rights to use their content for platform operations
  • We may use user data for marketing, analytics, and business purposes
  • Users retain ownership of their original work product but grant us promotional rights

7. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • OUR LIABILITY IS LIMITED TO FEES PAID IN THE LAST 12 MONTHS
  • WE ARE NOT LIABLE FOR INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • WE PROVIDE THE PLATFORM "AS IS" WITHOUT WARRANTIES
  • WE ARE NOT RESPONSIBLE FOR USER CONDUCT OR WORK QUALITY
  • USERS ASSUME ALL RISKS OF PLATFORM USE

8. INDEMNIFICATION

You agree to indemnify and hold harmless CloudSec LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

  • Your use of the platform
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Any content you submit or transmit

9. DATA AND PRIVACY

  • We may collect, use, and share user data as described in our Privacy Policy
  • We may monitor communications for security and compliance purposes
  • We may retain data indefinitely for business and legal purposes
  • Users consent to data processing in the United States

10. TERMINATION

  • We may terminate accounts immediately without cause or notice
  • Upon termination, you lose access to all platform features and data
  • We may retain funds for up to 180 days after termination
  • Surviving provisions include payment obligations, indemnification, and limitations of liability

11. DISPUTE RESOLUTION

  • All disputes must be resolved through binding arbitration in Virginia
  • Class actions and jury trials are waived
  • Virginia law governs these Terms
  • Arbitration costs are split equally between parties

12. FORCE MAJEURE

We are not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, cyber attacks, or third-party service failures.

13. MODIFICATIONS

  • We may modify these Terms at any time without notice
  • Continued use constitutes acceptance of modified Terms
  • We may modify platform features, fees, or policies at our discretion

14. SEVERABILITY

If any provision is deemed invalid, the remaining provisions remain in full force and effect.

15. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and CloudSec LLC regarding the Platform and supersede all prior agreements.

16. CONTACT INFORMATION

For questions about these Terms, contact us at:

  • Email: legal@securecloud-iq.com
  • Address: CloudSec LLC, 18384 Governor Dr, Ruther Glen, VA - 221546

BY USING SECURECLOUD IQ, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.